Support Policy

At MagniGenie, we pride ourselves on customer satisfaction and exceptional support.
We offer 3 levels of support:

  • Free Support Forum
  • 1 Year Inclusive Email Support
  • Premium Support

Should you find any bugs with any of our products, please open a thread in the “Bug Fixes” category on the support forum so that our team can attend to these as soon as possible. While we take any possible bugs in our software seriously, we cannot guarantee that they will be resolved in a fixed timeframe, but you can be assured that we will attend to the problem and respond on the thread with a solution once it has been resolved.

Free Support Forum
The MagniGenie Support Forum is a free and open community where you can post any questions you have regarding any of our products, including free products and premium products. Our support team are constantly monitoring the forum for new questions and will do their best to respond within 24 hours. We also have an extensive user community that may reply with their solutions. Please note, the forum is moderated and any posts or replies found to be offensive or off-topic will be removed.

1 Year Email Support
Those customers who have purchased a license for a premium product are entitled to 1 year email support from the date of purchase, including access to download new bug fixes, patches and version releases. With email support, our support team will respond within 24 hours (Monday – Friday, 08:00-17:00 GMT+4). Support is limited to our products and does not include troubleshooting your existing infrastructure, including but not limited to server/hosting issues, theme/plugin/add-on incompatibilities.

Premium Support
Should you require additional support or want us to install and configure any of our products, please contact us and we will be glad to quote and put together a support plan to meet your needs.

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